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Use cases & best practices (My Contacts)

Guide to common use cases and best-practice tips for using the My Contacts app

What are typical use cases for My Contacts?

My Contacts is designed to help users quickly find and connect with colleagues, making it ideal for intranet homepages or team dashboards. Common scenarios include:

  • Quick access to top contacts - highlight the people users interact with most, based on Microsoft 365 collaboration activity, so they can reach key colleagues faster.

  • Team visibility - display managers and peers using the My team view, helping users understand team structures and easily contact colleagues.

  • Organization-wide people finder - enable Search to allow users to locate anyone in the organization, especially useful in large companies or multi-site environments.

  • Customizable contact cards - show relevant attributes such as role, department, or location to give context at a glance, improving collaboration and awareness.

  • Presence awareness - use presence icons to see who is available in Microsoft 365, helping users choose the best way to connect.

Any time you want to make it easier for employees to discover, reach, and engage with colleagues, My Contacts delivers a fast, centralized experience for connecting with people across your organization.

Best practices for using My Contacts

  • Place on high-traffic pages - use the app on intranet homepages or team sites to maximize visibility and utility.

  • Enable appropriate views - include Top, My team, and Search views, or select only the most relevant views for your users.

  • Tailor card size and attributes - choose card sizes and attributes that balance information with page layout. Large cards show more detail, while smaller cards keep pages clean.

  • Manage placeholders and messages - customize placeholder text to guide users when no contacts or results appear.

  • Leverage search filters - use filters to narrow search results to relevant teams, departments, or user attributes, improving findability.

  • Encourage presence use - display presence information to make it easier for users to decide how to contact someone (Teams chat, email, or call).

Related articles

  • Getting started

  • Frequently asked questions

  • Release notes

  • Technical details