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Frequently asked questions

Frequently asked questions for the Page Tour app by Accelerator 365

Appearance

What are the background image dimensions for the Page Tour?

Background image dimensions will vary depending on the SharePoint section Page Tour is placed in. You can find the appropriate dimensions below: 

    SharePoint section

    Background image dimension

    One column

    1204px x 70px

    Two columns

    585px x 150px

    Three columns

    380px x 150px

    Two-thirds column

    792px x 70px

     

    When a SharePoint vertical section is used, the following image dimensions apply:  

    SharePoint section

    Background image dimension

    One column with a vertical section

    1088px x 70px

    Two columns with a vertical section

    528px x 150px

    Three columns with a vertical section

    341px x 150px

    Two-thirds column with a vertical section

    715px x 70px

    Vertical section

    		 336px x 150px

    Operational

    How do I reset the Page Tour for an individual user?

    The Page Tour can be dismissed by individual users, and this dismissal is tracked in a background SharePoint list: Lists/WMTOUR_ToursViews (see the Technical details page for more information). For performance, dismissals are also cached in the user’s local browser storage.

    To reset the Page Tour for a specific user, follow these steps:

    For Site Owners:

    1. Go to the background SharePoint list on your source site: [Your SharePoint site URL]/Lists/WMTOUR_ToursViews

    2. Find the list item for the user you want to reset.

    3. Edit the item and uncheck the Hidden value.

    For the user:

    1. Go to the page where the Page Tour was previously dismissed.

    2. Clear the cache for the Page Tour:

      • Right-click anywhere on the page and select Inspect.

      • In the DevTools panel, click the Application tab.

      • In the left panel, expand Local Storage and select your SharePoint site URL.

      • In the filter box, type "Tour".

      • Locate the Page Tour key, right-click it, and select Delete.

    3. Refresh the page. The Page Tour should now reappear.