Support options with Accelerator 365

At Accelerator 365, we understand the importance of providing robust support options to ensure an excellent experience with our products.

Included Support

All Accelerator 365 purchases are entitled to:

  • Free product updates: Your initial purchase entitles you to receive free updates via the SharePoint Store. These updates are included at no additional cost, ensuring your apps remain up-to-date with the latest features and enhancements.

  • 30-day communication channel: Upon purchase, you will have access to a 30-day communication channel with our dedicated Accelerator 365 team. This allows you to seek clarification, resolve any initial setup queries, or address early-stage issues swiftly.

Our included support aims to lay a strong foundation for your Accelerator 365 experience, ensuring you have access to necessary updates and initial guidance to kickstart your usage.

Paid Support

For customers with an annual subscription to the Accelerator 365 apps bundle, paid support is included in your package.

  • Dedicated support: Access to dedicated and prioritised support via our support platform. This ensures that your queries and concerns receive prompt attention from our knowledgeable support team.

  • Constant communication channel: Benefit from extended support channels including telephone and video support.

  • Service Level Agreements (SLAs): Our support contracts adhere to defined SLAs, guaranteeing response times and resolutions within agreed-upon timelines.

How to access paid support

Details for accessing our support platform would have been shared in your welcome email. However, if you require assistance or have misplaced this information, please reach out to us via our Contact page.

Optional paid support

While paid support is not mandatory, it can be purchased separately even if you are not on the apps bundle annual subscription. If you are interested in exploring our paid support options or would like a quote tailored to your needs, please get in touch with our team.

Whether you’ve opted for our included support or are considering our paid support options, we are committed to helping you get the most out of your Accelerator 365 products.