Troubleshooting
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      Save your browser log files

      Instructions for saving your browser log files to aid in troubleshooting an Accelerator 365 support query.

       

      In certain cases, when you encounter issues with Accelerator 365 products, we may request that you share your browser log files.

      These files contain information reported by the browser about the SharePoint page, which will help Accelerator 365 better understand the issue and aid in troubleshooting.

      Note: please collect the log file on the SharePoint page where the issue is occurring, ensuring the page has fully loaded before doing so.

      Tip: the steps to obtain log files are similar across most popular browsers, though there may be slight differences. This article will guide you through the process of obtaining log files from the Google Chrome browser.

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      Console log file

      The Console log file helps troubleshoot issues by recording errors, warnings, and messages, pinpointing where errors occurred and providing detailed information.

      1. Press F12 or right-click anywhere on the SharePoint page and select Inspect from the drop-down menu. This will open the browser's Developer Tools.
      2. Navigate to the Console tab at the top of the Developer Tools panel.
      3. Right-click anywhere in the Console area and select Save as.
      4. Share the saved log file in your support ticket with the Accelerator 365 support team.

      Network log file

      The Network log file assists in troubleshooting by recording details about network requests, including their status, errors, and responses, helping identify issues at the request level.

      1. Press F12 or right-click anywhere on the SharePoint page and select Inspect from the drop-down menu. This will open the browser's Developer Tools.
      2. Navigate to the Network tab at the top of the Developer Tools panel.
      3. You will need to refresh your SharePoint page to allow the Network tab to recapture the network log.
      4. To save the Network log file, click on the Export HAR button.Group 23
      5. Share the saved log file in your support ticket with the Accelerator 365 support team.

      Local storage log file

      The Local storage log file helps troubleshoot by recording recent Accelerator 365 errors, capturing error details and their occurrences for quick identification.

      1. Press F12 or right-click anywhere on the SharePoint page and select Inspect from the drop-down menu. This will open the browser's Developer Tools.
      2. Navigate to the Application tab at the top of the Developer Tools panel.
      3. On the left side of the Developer Tools panel, find and expand Local storage.
      4. Click on the item that corresponds to your SharePoint domain (e.g. https://accelerator365.sharepoint.com).
      5. In the Filter box at the top of the Developer Tools panel, enter "accelerator" to quickly find relevant entries.
      6. Locate the @wm/accelerator-errors key in the table.
      7. Then, double-click on the item in the Value column next to the @wm/accelerator-errors key to select it. Right-click on the selected text and choose Copy from the drop-down menu.
      8. Open a text editor like Microsoft Notepad or Word. Paste the copied data into the file and save it in a text format.
      9. Share the saved log file in your support ticket with the Accelerator 365 support team.