Changing the personalized greeting

The Welcome app enables editors to add a custom greeting message to the web part, with options to personalize it by including profile properties from Microsoft Entra ID.

This article explores the available options to enhance greeting messages with different profile attributes.

Default options

As a user with edit permissions to the Welcome app, edit the web part.
In the web part property pane, select Manage web part, then go to the Greeting section.
Hover over the tooltip next to the Greeting message box to view the available default options for personalizing the greeting message with Microsoft Entra ID attributes:

Microsoft Entra ID attribute	Greeting message string
Display name	{displayName}
Given name	{givenName}
Surname	{surname}

Time-based greetings

The Welcome app lets you display a time-sensitive greeting depending on the user’s local time. You can enable the Change greeting on time of the day option and define the following fields:

Morning message (5AM — 12PM)
Afternoon message (12PM — 5PM)
Evening message (5PM — 5AM)

The app allows you to add optional attributes to messages based on the message strings given in the previous section.

Override greetings

The Welcome app supports the override greetings feature, allowing user to define:

An alternative greeting e.g. Happy Thanksgiving!
Schedule options
Audiences to target

This feature provides comprehensive control over the message's content and tone.

Custom options

Follow the same steps above to edit the Welcome web part and access the Greeting section.
The Welcome app also supports custom personalization options using additional Microsoft Entra ID attributes. These need to be manually entered into the Greeting message box:

Microsoft Entra ID attribute	Greeting message string
Job title	{jobTitle}
Office location	{officeLocation}
Email	{mail}
Extension attributes 1-15	{extensionAttribute1} to {extensionAttribute15}

Tip: if the custom greeting includes dynamic tokens, ensure appropriate fallback values are set in case attributes are unavailable for particular users.

Fallback support

If a Microsoft Entra ID attribute is empty for a user, you can set a fallback value - either another Entra ID attribute or a static value - to display in its place.

Fallback Entra ID attribute

To use an alternative Entra ID attribute as a fallback, place a | between the attributes.

In the following example, the web part will display the surname if it exists, if not, it will display the given name. If both attributes are empty, it will display a blank value.

Welcome, {surname|givenName}

Static value

To set a fallback static value, enclose the desired value in quotation marks.

In this example, the display name is shown if available. If it’s empty, the web part displays the static text "Replyer".

Welcome, {displayName|"Replyer"}