--- title: Frequently asked questions (Welcome) description: Frequently asked questions for the Welcome app by Accelerator 365 --- [Skip to content](https://support.accelerator365.com/en/welcome-frequently-asked-questions#main-content) [![Accelerator 365 Logo (Colour + No Text)](https://support.accelerator365.com/hs-fs/hubfs/Accelerator%20Logos/Accelerator%20365%20Logo%20(Colour%20+%20No%20Text).png?width=100&height=47&name=Accelerator%20365%20Logo%20(Colour%20+%20No%20Text).png)](https://support.accelerator365.com/?hsLang=en) - [Home](https://support.accelerator365.com/en) - [Getting started guides](https://support.accelerator365.com/en/getting-started) - Product support Show submenu for Product support - [Apps](https://support.accelerator365.com/en/apps) - [Solutions](https://support.accelerator365.com/en/solutions) - [Look Book support](https://support.accelerator365.com/en/look-book) - [Pricing support](https://support.accelerator365.com/en/pricing) - [Technical support](https://support.accelerator365.com/en/technical) - [Accelerator 365 website](https://accelerator365.com/) Open main navigation Close main navigation - [Home](https://support.accelerator365.com/en) - [Getting started guides](https://support.accelerator365.com/en/getting-started) - Product support Show submenu for Product support - [Apps](https://support.accelerator365.com/en/apps) - [Solutions](https://support.accelerator365.com/en/solutions) - [Look Book support](https://support.accelerator365.com/en/look-book) - [Pricing support](https://support.accelerator365.com/en/pricing) - [Technical support](https://support.accelerator365.com/en/technical) - [Accelerator 365 website](https://accelerator365.com/) - [Contact us](https://accelerator365.com/pages/contact) [Contact us](https://accelerator365.com/pages/contact) Hello, how can we help you? - There are no suggestions because the search field is empty. 1. 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[Welcome](https://support.accelerator365.com/en/apps?hsLang=en#welcome) # Frequently asked questions (Welcome) ## Frequently asked questions for the Welcome app by Accelerator 365 --- ### General **How does Welcome retrieve the local weather conditions?** Welcome uses a third-party weather provider, [OpenWeather](https://openweathermap.org/), to retrieve weather information for your user's location, which is determined from their browser's location. --- ### Appearance **What layouts are available in Welcome?** Welcome has 3 default layouts available as standard: 1. **Featured:** includes most functionality available in Welcome, including the slides, greeting message, time controls, and weather. 2. **Banner:** is the sleekest option available and includes only the greeting message, time, and weather. 3. **Search:** brings the search bar front and center. This layout only includes the controls available for search. Custom layouts are also supported in Welcome if you're looking for something more bespoke! **What are the image dimensions for all Welcome layouts?** Image dimensions will vary depending on the SharePoint section Welcome is placed in and the layout chosen. You can find the appropriate dimensions below:  | **SharePoint section** | **Featured layout** | **Banner layout** | **Search layout** | | --- | --- | --- | --- | | One column | 1204px x 500px | 1204px x 125px | 1204px x 240px | | Two columns | 586px x 500px | 586px x 207px | 586px x 235px | | Three columns | 380px x 500px | 380px x 207px | 380px x 211px | | Two-thirds column | 792px x 500px | 792px x 125px | 792px x 240px | | Full-width section | Page width x 600px | Page width x 125px | Page width x 240px | When a SharePoint **vertical section** is used, the following image dimensions apply:   | **SharePoint section** | **Featured layout** | **Banner layout** | **Search layout** | | --- | --- | --- | --- | | One column with a vertical section | 1172px x 500px | 1172px x 125px | 1172px x 240px | | Two columns with a vertical section | 570px x 500px | 570px x 207px | 570px x 235px | | Three columns with a vertical section | 369px x 500px | 369px x 207px | 369px x 211px | | Two-thirds column with a vertical section | 771px x 500px | 771px x 125px | 771px x 240px | | Vertical section | 364px x 509px | 364px x 207px | 364px x 211px | --- ### Related articles - [**Getting started**](https://support.accelerator365.com/en/welcome-getting-started?hsLang=en) - [**Creating and managing content**](https://support.accelerator365.com/en/welcome-creating-and-managing-content?hsLang=en) - [**Changing the personalized greeting**](https://support.accelerator365.com/en/welcome-changing-the-personalised-greeting?hsLang=en) - [**Configuring the weather widget**](https://support.accelerator365.com/en/welcome-configuring-the-weather-widget?hsLang=en) - ******[Configuring the time and date widget](https://support.accelerator365.com/en/welcome-configuring-the-time-and-date-widget?hsLang=en)****** - [**Release notes**](https://support.accelerator365.com/en/welcome-release-notes?hsLang=en) - [**Technical details**](https://support.accelerator365.com/en/welcome-technical-details?hsLang=en) - [Getting started](https://support.accelerator365.com/en/getting-started?hsLang=en) - [Apps](https://support.accelerator365.com/en/apps?hsLang=en#main-content) - [Accordion](https://support.accelerator365.com/en/apps?hsLang=en#accordion) - 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